Privacy Policy

Last updated: January 2025

Introduction

Ermes Conciergerie ("Ermes", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect only the information necessary to respond to your enquiries and provide our services:

• Contact information (name, email address, phone number)
• Location information (city and country)
• Enquiry details and service preferences
• Communication history with our team

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Provide and improve our services
• Communicate with you about our services
• Comply with legal obligations

Data Sharing

We do not sell personal data. We may share your information with:

• Dentons and other service partners, only as necessary to provide requested services
• Legal and regulatory authorities when required by law

International Transfers

As a global organisation, we may transfer your information to our offices in Dubai, London, New York, and Mauritius. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to processing
• Data portability

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at contact@ermesconcierge.com.